PAGE: Privacy Policy
How Trovalo handles customer information.
This page explains what information may be collected when a customer requests a trial, activates a license, contacts support, or uses Trovalo in their office.
Privacy Notice
This is a plain-language starting draft. Before selling widely, have a qualified advisor review the final privacy policy for your business and website.
Information You Provide
When you request a trial, purchase a license, or contact support, Trovalo may receive your name, business name, email address, phone number, license type, Serial Number, Software Unlock Key, and support message.
License and Installation Information
Trovalo may use license information to confirm that the software is installed and used according to the purchased license. This may include license status, activation date, trial expiration date, and licensed user count.
Customer Records
Records entered inside the Trovalo software remain the responsibility of the customer. Customers should protect and back up their own document records, employee records, notes, folder information, and office data.
Support Information
If you request help, Trovalo may ask for screenshots, error messages, license information, or setup details so support can understand and resolve the issue.
How Information Is Used
Information may be used to provide trial codes, activate licenses, answer questions, improve support, confirm license status, and communicate about the software.
Sharing Information
Trovalo does not sell customer contact information. Information may be shared only when needed to provide support, operate the website, comply with law, or protect the software and customers.
Customer Responsibility
Customers are responsible for controlling access to their own computers, passwords, document records, printed materials, and backup files.
Questions
If you have questions about privacy, licensing, or customer information, contact Trovalo before submitting trial or purchase information.